Question 1

What areas do you serve?

Accepted Answer

We serve Nairobi and surroundings including Westlands, Karen, Kilimani, Lavington, Parklands, South B, South C, Langata, Ruaka, Kasarani, Thika Road, and more.

Question 2

How long does cleaning take?

Accepted Answer

Most laundry and dry cleaning orders are ready within 24–48 hours. Carpet, mattress, and seat cleaning is done on-site and typically takes 2–4 hours. Express same-day service is available.

Question 3

Do you offer pickup and delivery?

Accepted Answer

Yes! We offer free pickup and delivery for laundry and dry cleaning across Nairobi. Contact us on WhatsApp, share your location, and we'll arrange a pickup time at your door.

Question 4

What payment methods do you accept?

Accepted Answer

We accept M-Pesa (Lipa Na M-Pesa), cash, and bank transfers. M-Pesa is our most popular and preferred payment method.

Question 5

Are your cleaning products safe for children and pets?

Accepted Answer

Yes. We use eco-friendly, non-toxic cleaning agents that are safe for children, pets, and people with allergies.

Question 6

How do I book a service?

Accepted Answer

Send us a message on WhatsApp (0719-358-255), fill in our online contact form at nurex.co.ke/contact, or give us a call. Tell us what you need, your location, and preferred time.

Question 7

Do you work on weekends?

Accepted Answer

Yes! We operate Monday to Saturday 7AM–8PM and Sunday 9AM–5PM.

Question 8

Can you handle urgent or express orders?

Accepted Answer

Yes, we offer express same-day cleaning for urgent needs — subject to availability. Contact us as early as possible on WhatsApp.

Frequently Asked Questions

Frequently Asked Questions

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